Below you’ll find answers to the questions we get asked the most about ordering from Freshcatch.

How do I place my order?
  • Log in with registered email id and password
  • Choose from available seafood and add products to cart.
  • Click on check out and choose your payment method.
How can I pay for my order?
  • Card on Purchase – All Major Credit Cards and Debit Cards are accepted.
  • Cash on Delivery
How do I know my order is confirmed?

On order placement, you will receive a text message & email confirmation from FreshCatch.

To which locations can it be delivered?

We deliver across Dubai. Delivery routes to other emirates are being mapped and will be serviceable soon.

What is the cut off time for order placement?

To ensure that you always receive the freshest products, our purchases are timed early morning during the local fish arrival/landing. Order before 10:00 pm for next day delivery between 8:00 am -12:30 pm

What is the minimum amount of purchase required to place an order?

We have a minimum order of 30 AED, failing which a moderate delivery charge would be levied.

How fresh is the fish that is delivered?

We procure and deliver fish on the same day and do not store them or keep them overnight. So, it’s as fresh as you can get. It also goes through Quality assessment by our Quality Controller ensuring that only the best quality fish is delivered to you.

How do you ensure freshness during delivery?

We deliver the freshest seafood using temperature-controlled delivery vehicles and make sure we meet the guidelines of maintaining a 0-5°C temperature while transporting, storing and delivering perishable goods.

Unable to receive Delivery. How do I resolve this?

If you are unable to receive the delivery as per communicated time, kindly intimate our customer service when they contact you after order placement to reconfirm delivery time and delivery location. In case of inability to receive delivery, In the event that you are absent at the time of delivery, we will ship you the order at a time convenient to you at an additional delivery charge.

Unforeseeable Circumstances

In case of unavailability of fish order placement, you will be informed and asked if the order needs to be canceled or delivered next day.

Is there express delivery?

To avail our Express Delivery option, an addition AED 10 would be levied, and the order will be delivered within three hours. This facility is available for selected items only and the cut off time to place express delivery order is 4:00pm.

Are there any rewards and redemption?

To make your shopping experience more fun, you can now earn reward points which can be later redeemed during purchase. The reward point will continuously be updated and grossiste coque telephone can be checked in your Fresh Catch profile.

Is there a return policy?

Dealing with highly perishable products such as seafood has ensured that stringent quality measures are in place from sourcing to transportation to delivery till doorstep. The customer is obligated to reconfirm freshness and quality at the delivery. In case of any dispute, immediately return. If the customer receives the order and is satisfied with the order but later is unsatisfied with quality, Fresh Catch cannot be held responsible as product handling upon receiving order can result in quality deterioration. No returns will be accepted at this point of time.

Can I cancel my order?

As orders are dispatched by 8:00 am, any cancellation should be done before 7:00 am.

What to do to in case of special requests, or changes to orders after placement?

We have chat support on our website. In case no one is online, you can leave us a message and we promise to get back to you as soon as possible.

How do I know if the fish I order is from a sustainable source?

We are very committed to ensuring that our fish is sourced from sustainable sources. To make customers aware about the types of fish and their sustainability, we have used color codes throughout the website next to the fish.

Still have a question?

Please contact us for more information.

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