FAQ’s

1.Order Placement
– Log in with registered email id and password
– Choose from available seafood and add products to cart.

– Click on check out and choose your payment method.

2.Payment options

  1.  Online Payment – Visa, Master, Amex accepted.
  2. Cash on Delivery

3.Confirmation Text after placing an order

On order placement, you will receive a text message confirmation from FreshCatch.

4.Currently Serviceable Delivery Locations

  1. AL QUOZ
  2. AL BARSHA 1
  3. AL BARSHA 2
  4. AL BARSHA 3
  5. BARSHA HEIGHTS
  6. EMIRATES HILLS
  7. MEADOWS
  8. THE LAKES
  9. THE GREENS
  10. THE VIEWS
  11. SPRINGS
  12. DUBAI SPORTS CITY
  13. DUBAI MOTOR CITY
  14. ARABIAN RANCHES 1,2 (up to date location updates are posted here. kindly follow the post.)

Delivery routes to other areas are being mapped and will be serviceable soon and will updated in this post.

5.Order Placement Cutoff Time
To ensure that you receive the freshest products at all times, our purchases are timed early morning during the local fish arrival/landing.
Order before 10:00 pm for next day delivery  on your selected time slots.

6.Delivery Method

We deliver the freshest seafood using temperature controlled delivery vehicles and make sure we meet the guidelines  of maintaining a 0-5 degree temperature while transporting, storing and delivering perishable goods.

7.Unable to receive Delivery. How do I resolve this?

If you are unable to receive the delivery as per communicated time, kindly intimate our customer service when they contact you after order placement to reconfirm delivery time and delivery location. In case of inability to receive delivery, In the event that you are absent at the time of delivery, we will ship you the order at a time convenient to you at an additional delivery charge.

8.Unforeseeable Circumstances

In case of unavailability of fish order placement,  you will be informed and asked if the order needs to be canceled or delivered next day.

9.Minimum Order

We have a minimum order of 30 AED, failing which a moderate delivery charge would be levied.

10.Express Delivery

To avail our Express Delivery option, an addition AED 10 would be levied and the order will be delivered within three hours. This facility is available for select items only.

11.Rewards and Redemption

To make your shopping experience more fun, you can now earn reward points which can be later redeemed during purchase. The reward point will continuously be updated and can be checked in your Fresh Catch profile.

12.Return Policy

Dealing with highly perishable products such as seafood has ensured that stringent quality measures are in place from sourcing to transportation to delivery till doorstep. The customer is obligated to reconfirm freshness and quality at the delivery. In case of any dispute, immediately return. If the customer receives the order and is satisfied with the order but at later date is unsatisfied with quality, Fresh Catch cannot be held responsible as product handling upon receiving order can result in quality deterioration. No returns will be accepted at this point of time.

13.Cancellation

As orders are dispatched by 8:00 am, any cancellation should be done before 7:00 am.